Question 1

Frequently Asked Questions

Accepted Answer

How Does Coastal Rides Work? Coastal Rides connects people who need to get somewhere or need something delivered to drivers who are able to help. When you make a request through our app or web booker the nearest drivers are automatically notified of your request. You will see a fare estimate in the app and payment is via credit card in the app, no more wondering if you have enough cash to get home.

Drivers are using their own vehicles to provide this service in the community, please treat them with respect so they continue to offer service.

How Can I Calculate The Price Of A Ride? Use the fare calculator on our website to get a cost estimate for your ride. Simply enter your pick-up and drop-off locations to receive an estimate.

Is It Safe? Drivers must meet strict requirements to drive with Coastal Rides. All drivers are required to pass background checks for criminal history and safe driving. All vehicles must pass commercial vehicle inspections every 6 to 12 months.

Where You Currently Offering Rides? Yes, we are now offering rides service on the Sunshine Coast, on Vancouver Island in the Comox Valley, Nanaimo, and Campbell River areas and in Fort St. John. Driver availability can vary so check the app for an up to the minute pickup estimate.

Can I Schedule In Advance? Yes, once you have your profile set up in the app, enter your pickup and drop off locations. You will get an estimate for pickup ASAP. In the lower left co

Question 2

How do I book a ride

Accepted Answer

Download the Coastal Rides app or use the web booker and log in with your phone number.
On the home screen select “Get Started” to learn more about the service you're riding with. To get yourself set up, set your home and work addresses as favourite locations for quick trip access.
Back on the home screen select “Where are you going?”, then select your origin and destination. If you have not entered your payment information in the Payments section of your Account, you will have to enter payment information before being able to book a trip (where pre-payment is required).
For more details see Book in Advance on our website.

Question 3

What locations do you serve and what are your hours?

Accepted Answer

We operate in British Columbia, Canada. We have drivers based in Tofino, Sechelt, Gibsons, Comox Valley, Campbell River, Port Alberni and Fort St. John. We offer long distance trips across Vancouver Island and the Sunshine Coast as well.

On the lower Sunshine Coast, we have drivers online from 6 am until 1am daily, with later service until 3am on the weekends. We will also do earlier and later pickups if booked in advance.

In the Comox area, driver will cover from trips to the first flights out in the morning with pickups starting as early as 3am and from the last flight into YQQ after midnight. Advanced booking is recommended for early and late pickups.

In Tofino, drivers plan to be online from 7:30 am until 2am daily weekdays and 11am until 2am on Weekends. Trips to/from Ucluelet are also available.

In Port Alberni we have drivers available for on demand service from 6am until midnight, or until 2am on weekends. Or schedule in advance for any time.

Driver availability can vary so check the app for an up to the minute pickup estimate.

Question 4

YQQ airport service

Accepted Answer

In the Comox area, driver will cover from trips to the first flights out in the morning with pickups starting as early as 3am and from the last flight into YQQ after midnight. Advanced booking is recommended for early and late pickups.

For details on scheduling in advance see this page: www.coastalrides.ca/book-in-advance

Question 5

What is the fare?

Accepted Answer

Fares are calculated based on time and distance. You will always see an up front fare prior to booking in our app or website.

If you want to see a fare without signing up, use the FARE CALULATOR page on our website.

Question 6

I got charged for a ride I cancelled

Accepted Answer

When you book a ride, our system does a pre authorization for the ride fare. If you cancel before the driver starts to drive to pick you up, the pre-authorization is cancelled and there is no cancelation fee. If you cancelled after the driver starts to drive to pick you up, a cancelation fee may be charged. See our Cancelation Policy for details.

The cancelled pre-authorization may take a day or two to be removed by your bank. Please check with your bank if it is taking longer than a few days and let us know, after 2 business days we can provide a tracking code to use to follow up with your bank.

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