> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://coastalrides.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I got charged for a ride I cancelled

When you book a ride, our system does a pre authorization for the ride fare.  If you cancel before the driver starts to drive to pick you up, **the pre-authorization is cancelled** and there is no cancelation fee.  If you cancelled after the driver starts to drive to pick you up, a cancelation fee may be charged.  See our
[Cancelation Policy](https://coastalrides.ca/cancellation-policy/) for details.

The cancelled pre-authorization may take a day or two to be removed by your bank.  Please check with your bank if it is taking longer than a few days and let us know, after 2 business days we can provide a tracking code to follow up with your bank.